The Ambassadors Program at The Lodge at Bethany in Statesboro pairs existing residents with new residents to ease the transition into assisted living. The program, says Regina Bell, RN, BSN, Executive Director of Bethany, embodies the values of the Bethany Organization, which is built on the foundation of serving others, as Jesus teaches.
“Our employees fulfill this mission every day, so why not extend it to the residents? I believe this is exactly what the Ambassador Program is all about. We want each person to experience a welcoming sense of home. A new place can be intimidating or scary, but it can also be fun and exciting when a new resident moves into Bethany and joins the ‘Bethany family,’ both residents and staff. Who better to assist than someone who has experienced all the feelings that new residents anticipate when they arrive at Bethany?”
The Ambassador Program is designed to focus on new residents, helping them acclimate to their new environment, routines, and events, while warmly welcoming and orienting them into the Bethany family. The ambassadors serve as friendly guides, ensuring a smooth transition and fostering a sense of belonging within the community.
They welcome new residents and come alongside them as they adjust to their new home within the assisted living community. They invite them to activities, sit with them at meals, and help them get acquainted with other residents. The ambassadors also act as a liaison between the management team and new residents, answering questions and advocating for all members of the community.
Ambassadors are selected by their peers, first chosen from a list of all residents, then voted on to select the five finalists. These individuals are best able to fulfill the duties outlined, with a strong focus on embodying the role and a heart for service. The five ambassadors for The Lodge at Bethany are: Penny Simmons, Sylvia Prosser, Jean Roundtree, Joy Collins, and Pam Tiller.
The ambassadors meet monthly, each assigned a new resident—an ‘instant friend’ for their arrival. They meet with prospective families, ask welcoming and thoughtful questions, introduce new residents to others with similar interests, and invite them to various activities.
The Ambassadors at The Lodge love their positions and take their roles seriously. It has given them a sense of ownership at Bethany. They wear name tags so newcomers can easily identify them for assistance. Here are some comments from the Bethany Resident Ambassadors:
“I like helping new residents understand the opportunities, routines, and protocols, including fire drills.” -Joan Collins
“It gives a resident a chance to express their needs, wants, and opinions directly to someone who understands their thoughts.” -Jean Roundtree
“I love people and enjoy welcoming them to their new home. If I see someone struggling, we try to help.” -Penny Simmons
“I enjoy being the one to welcome a newcomer. The ambassador program helps residents who are shy or a little unhappy about their life change. We can reach out and ease their concerns.” -Sylvia Prosser
The Lodge at Bethany is not just a place to live but a community that extends kindness and support, creates a sense of belonging, serves as a resource, and promotes the spirit of giving back. It is filled with warmth, friendship, and purpose, fostering a welcoming and inclusive atmosphere for all.
