The Statesboro, Georgia branch of Gentiva Hospice has been awarded the The Circle of Excellence award for the first quarter of 2024. The Circle of Excellence Award recognizes the top-tier metrics of a branch and its associates, which are the direct result of extraordinary patient and family care. Gentiva Hospice provides end-of-life care for patients with life-limiting illnesses.
There are three categories used by Gentiva Health Services to determine if a branch is awarded the Circle of Excellence: Financial Performance, Quality of Patient Care, and Associate Engagement.
Financial performance consists of the branch staying on budget. Maintaining the budget allows the branch to serve the patients and families with the highest quality care.
Quality of Patient Care is measured according to the Medicare STAR rating system with 1 being the lowest and 5 being the highest score. STAR rating is based on the reviews of patient’s families regarding their overall experience with Gentiva Hospice. At the end of the first quarter, Gentiva Hospice of Statesboro had a star rating of 3.93.
Associate Engagement is defined by voluntary nursing turnover. Gentiva Hospice of Statesboro has a very low nursing turnover, signifying the excellence and care of nurses under great leadership.
Gentiva Hospice provides pain and symptom management, emotional support, spiritual, respite and bereavement care. Hospice is not only for the patient, but also offers support for the family members as well! There are many roles that work together to support the patients and their families: Medical Director, Nurses, Aides, Social Worker, Chaplain, Volunteer Coordinator, Hospice Care Consultant and Volunteers.
Executive Director, Rebecca Poole said, “what an honor to accept this award two years in a row! Each person on our team has a true hospice heart and focuses on patient centered care every single day. Our RNs, LPNs, CNAs, social worker, chaplain, and volunteers bond with our patients and their loved ones and become like family. Our bereavement coordinator does an amazing job supporting our families for 13 months during the bereavement period. He has a true gift of helping navigate the new normal for these families.
Gentiva Hospice branches that receive the Circle of Excellence become eligible for Branch of the Year.
