Ogeechee Area Hospice recently received Hospice Honors from the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS).
The honors were awarded to Ogeechee Area Hospice for going above and beyond in providing quality care for its patients and their caregivers. They were recognized as one of the highest performing agencies in the CAHPS Survey.
Hospice CAHPS Honors is a prestigious annual review that recognizes agencies that continuously provide quality care as measured by the patients’ experiences and those of their caregivers. This award acknowledges the highest performing agencies by analyzing the performance of Hospice Consumer Assessment of Healthcare Providers and Systems (HCAHPS) satisfaction measures. The awards are an exclusive recognition for hospice agencies that have selected HEALTHCAREfirst as their hospice survey partner.
About CAHPS Honors
For a hospice agency to be considered for the award, the agency must have scored above the HEALTHCAREfirst National Average on the HCAHPS Willingness to Recommend question (Q25). With Q25 as a qualifier for award consideration, the remaining questions evaluated for the period included: Q2, Q3, Q4, Q5, Q9, Q10, Q12, Q13, Q14, Q15, Q16, Q17, Q18, Q19, Q20, Q22, Q23, and Q24.
Agencies were given one point for each question where the percent favorable score was above the HEALTHCAREfirst National Average. HCAHPS Honors recipients include those agencies scoring above the HEALTHCAREfirst National Average on at least eighty-five percent, or seventeen, of the evaluated questions. HEALTHCAREfirst holds a special recognition, HCAHPS Honors Elite, to honor hospice agencies scoring above the HEALTHCAREfirst National Average on one hundred percent, or all nineteen, of the evaluated questions.
