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Bulloch County Manager Tom Couch announces resignation, reflects on 20-year tenure

Bulloch County Manager Tom Couch has announced he will resign on November 29, 2024, after 20 years of service. His tenure has seen transformative growth in public safety, infrastructure, and county services, marking a legacy of lasting impact on the community.
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Tom Couch, Bulloch County Manager

After two decades of dedicated service, Bulloch County Manager Tom Couch has announced his resignation, set for November 29, 2024. Couch’s decision to step down follows what he describes as “one of the most fulfilling experiences” of his life, marked by numerous advancements and accomplishments for Bulloch County. 

In a letter to the Board of Commissioners, Couch expressed his gratitude for the opportunity to serve and highlighted the remarkable progress made since his start in 2004. Over his 20-year tenure, Couch has been at the helm of substantial changes that have reshaped the community, expanded county services, and bolstered infrastructure. He noted the importance of collaboration, saying, “Together, we’ve strengthened our infrastructure, improved services, hired quality people, and fostered an environment of collaboration and transparency."

“As County Manager, working closely with the Board of Commissioners and county employees has been both a privilege and an opportunity for collective achievement. Over the years, we’ve navigated challenges and celebrated milestones that have advanced the community’s well-being and growth," said Tom Couch.  "Together, we’ve strengthened our infrastructure, improved services, hired quality people and fostered an environment of collaboration and transparency. Our combined efforts have always been rooted in a shared vision for Bulloch County, and I am proud of the progress we’ve made for the benefit of our residents."

A look at Couch's over two decades of leadership include:

Community growth and transformation

Couch’s time in office has seen notable demographic and economic shifts. When he began, Bulloch County’s population stood at around 61,000 and has since grown to approximately 85,000. The county's unemployment rate also decreased from 4.9% to 3.4%, while housing units expanded by nearly 10,000. Georgia Southern University’s enrollment grew significantly, reflecting the county’s development into a vibrant hub of education and opportunity.

Advancements in public safety

Couch’s legacy includes significant improvements in public safety and emergency services. Bulloch County now has four EMS stations compared to just one in 2004. Fire services were also transformed, transitioning from an all-volunteer force to a department with 18 full-time personnel, alongside numerous volunteers, and three 24/7 fire stations. Additionally, Couch played a key role in establishing an updated public safety radio system and creating a standalone 911 and emergency operations center. These advancements have reduced emergency response times, improved safety for residents, and lowered the community hazard rating from ISO 9 to ISO 5 outside Statesboro.

Enhancing county management and services

Under Couch’s leadership, the county prioritized modernization and efficiency. In 2007, he centralized purchasing and IT operations and hired the county’s first Chief Financial Officer. Bulloch County now regularly receives distinguished budget and financial reporting awards from the Government Finance Officers Association (GFOA), and annual audits have shown significant improvement. Couch also implemented a comprehensive grants management system, securing substantial funding for county projects, including $2.6 million for fire equipment, $4 million for road infrastructure, and more.

Couch introduced policies for financial and personnel management, including annual pay plan reviews and a management development program to aid in succession planning. His focus on staff development and succession has equipped the county with a skilled team, ensuring a smooth transition upon his departure.

Building and facility improvements

Couch’s tenure oversaw a broad range of building projects that enhanced the county’s infrastructure and public amenities. Major facility improvements included expansions to Splash in the ‘Boro, the construction of the Ag Arena, new airport hangars, and various industrial park developments. Couch was instrumental in creating new solid waste convenience centers and establishing additional fire substations. He also led energy efficiency initiatives that have cut energy use in county buildings by 20%, reducing both costs and environmental impact.

A lasting legacy of service

As Couch prepares to leave, he remains focused on supporting a seamless transition for the incoming administration. Reflecting on his years of service, he acknowledged the trust and support of county commissioners, staff, and residents. “This community and the relationships I’ve built here will always hold a special place in my heart,” he said, expressing confidence in the county’s future growth and continued success.

With his retirement, Bulloch County bids farewell to a transformative leader whose work has left a lasting impact across the community.

Grice Connect requested a full list of accomplishments of Couch's two decades of leadership. Click on each section to reveiw:

How the Community Has Changed

Community Overview

2004 2024
Population: 61,000 85,000
Unemployment Rate: 4.9% 3.4%
Housing Units: 25,580 34,610
GSU Enrollment: 15,174 26,106

Public Safety and Courts Initiatives

Animal Shelter Operations: Improved from substandard operations and facilities to a “no-kill” framework with better public relationships.

EMS Coverage: Expanded from one station in Statesboro to four stations, including Portal, Register, and Brooklet.

Ambulances and Equipment: Upgraded from deficient to state-of-the-art.

Fire Personnel: From 100% volunteer with 75 volunteers to 18 full-time staff, 3 battalion chiefs, 2 fire prevention inspectors, and 55 volunteers.

Fire Fighter Safety: New fire apparatus and ongoing replacement program for breathing apparatus, turnout gear, and other protective equipment.

Fire Coverage: Increased from 8 volunteer stations to 3 24/7 stations with 7 additional substations.

Fire Community Hazard Rating: Improved ISO rating from 9 (2004) to ISO 5.

911 and Emergency Management: Moved from North Main Annex basement to a standalone 911/EOC building in 2008, with a dedicated EMA Director in 2024.

Sheriff’s Office: Expanded with a funded SRO program, more road deputies, investigators, and court security.

Public Safety Radio System: Upgraded from an outdated 800 MHz system with 85% coverage to a new system with 97% coverage and regular maintenance.

Court Security: Established in 2007.

Accountability Court: Initiated in 2013 to provide a framework for pre-trial clients with drug or mental health issues, reducing incarceration costs.

Management and Professional Staff Initiatives

GFOA Awards: One of 12 Georgia counties receiving the Distinguished Budget Award and Excellence in Financial Reporting.

Finance: First CFO hired in 2007; position held by a CPA since 2015.

Note-Free Audits: Reduced audit notes from 12-15 to one since 2016.

Centralized Purchasing/IT: Centralized in 2007; Georgia Technologies now administers County IT since 2012.

Policies and Procedures: Established comprehensive personnel and financial policies in 2007, updated regularly.

Human Resources: Established in 2006; expanded from basic functions to full HR management, training, and risk management.

Updated Pay Plan: Annual review and updates established since 2004.

Grants Management: Created pre-award and post-award system to secure millions in grants.

Legal: Staff County Attorney in place since 1996.

Engineering: County Engineer with two additional staff, state-licensed with over 20 years of experience.

Planning and Development: First dedicated director hired in 2022, with 15 years of experience and professional certification.

Public Works: Director with 20 years of experience and multiple certifications.

Public Safety: Director with over 30 years in state corrections, degreed and certified.

Special Projects: Manager for construction oversight with 25 years’ experience, certified inspector and flood manager.

Recreation: Third director with 20 years of experience, certified recreational professional.

Planning and Development

Comprehensive Plan: Five updates completed.

Transportation Plan: Two updates.

Land Use Ordinances: Two updates.

One-Stop Permitting: Created a single permit center for zoning, building, fire inspections, and special permits.

Competitive Project Grant Funding

Project Funding
SAFER (Fire Personnel) $400,000
Assistance to Firefighters (Equipment) $2,600,000
CDBG (Roads and Rail Infrastructure) $4,000,000
One Georgia (Industrial Park Improvements) $3,500,000
EDA (Road Improvements) $1,200,000
Transportation Infrastructure Bank $1,500,000
Congressional Earmarks (Wastewater) $4,500,000
FHWA S&S Greenway $3,500,000

Building and Facility Improvements

Jail: Inmate pod added in 2010; booking area and training building added in 2019.

Georgia State Patrol: New building in 2005.

Animal Shelter: Replaced substandard shelter in 2008.

Splash in the ‘Boro Expansions: Expansions completed in 2009 and 2018.

Ag Arena: Built in 2018.

Mill Creek Tennis Center: Built in 2008.

Airport Hangars: Expanded in 2006, 2008, and 2021, with runway and navigation improvements.