Shakevia Brown named employee of the month for developing telehealth services

Congratulations to Shakevia Brown, Clinical Systems Support on the Physician Clinics Administration team, for being named East Georgia Regional Medical Center”s (EGRMC) Employee of the Month. Brown began her career at EGRMC in 2017.

“[Brown] uses her knowledge and expertise to help any department within the hospital, and not just work with our physician clinics,” EGRMC wrote on their website. “That is what a great employee will do. They want to wake up each day, seeing how they can make the entire organization stronger; not just how they can make their own day easier.”

During the peak of the COVID-19 pandemic, EGRMC began using telehealth services for the first time ever at their employed clinics. This was a group effort that took many to successfully implement, but Brown took the lead on visiting each office and working with staff members and providers to help roll out this new initiative and get everyone excited about the new process.

She took the time to meet with each provider and walk them through the process, getting each of them well-versed on how to successfully see their patients via telehealth. She provided printed-out, step-by-step instructions to ensure that new virtual visits were easy to access and implement. EGRMC performed well over 6,000 telehealth visits over the past year.

In addition, Brown has been instrumental in helping to guide other departments in their implementation of telehealth services, from Rehabilitation Services to Pain Management, as well as provide support to help improve scheduling processes across the board.

She also helped identify an interface that led to a much easier, automated way of flowing data between two computer systems that the hospital and clinics utilize daily.

“Every day she seizes the opportunity to learn, improve and work smarter,” wrote EGRMC. “Shakevia always demonstrates a positive, can-do attitude and is a role model for other employees. Her answer to every question is ‘Yes, we can do it!’. She is willing and able to work with anyone at any time, and continues to help out with any project, large or small. She thinks outside the box and is always looking for ways she can help us improve and become even stronger as an organization.”