A broadband outage impacted Bulloch County businesses and residents Saturday, May 8 for a couple of hours. According to John Scott, Bulloch Solutions CEO the outage was related to an equipment failure of a core router that was scheduled for replacement.
The outage impacted businesses ability to process credit card transactions, phone service and other services that is tied to internet usage. Residential internet service and some phone service was interrupted.
Because Bulloch Solutions has such a large share of the market, it greatly impacts commerce in our community. Bulloch Solutions is known for their reliability and rapid, local response when there is an issue. They have invested heavily in redundant systems to keep outages down to a minimum.
Regardless, there are often factors like this that is beyond their control. They had technicians respond immediately to determine the cause of the outage and begin repairs.
“It is great to have local technicians that can quickly react to critical failures like this,” said John Scott, CEO, Bulloch Solutions. “I am proud of our team’s effort in restoring the failure. I sincerely apologize to our valued customers who experienced disruptions in service today. We try to prepare our network to be fail-proof, but we all know everything breaks from time to time. Our technicians have been concerned about the core router which failed today and were trying to be proactive in scheduling the replacement. Unfortunately, we didn’t get it replaced before we experienced this failure.”
Notification of Customers and Public
When there are major failures of critical infrastructure, our followers begin immediately reaching out to Grice Connect to determine this issues. Often, the media has very little options to get rapid information from businesses in situations like this. That is certainly not the case with Bulloch Solutions. As soon as Mr. Scott determined the severity of the outage and the issue, he proactively reached out personally to Grice Connect and provided updates as the outage progressed. That is notable and we want our followers who are Bulloch Solution clients to recognize and understand this difference of a locally owned and operated business.